1. Who we are
Blessy Luxe Investment Limited ("Blessy Luxe", "we", "us", or "our") is a luxury real estate and investment company operating in Kenya. We provide property listings, vehicle sales, inquiries, viewings, house-hunting assistance, property management support, and related digital services through our website and admin systems.
For privacy questions, contact us via the details on our Contact page.
2. Information we collect
Depending on how you use our platform, we may collect:
- Account details — name, email address, phone number, password (stored hashed), role, and profile information you provide.
- Inquiry & service data — messages, preferred locations, budgets, viewing requests, house-hunting preferences, and related correspondence.
- Property & ownership data — listing details, amenities, images, and owner or agent information submitted through our systems.
- Usage data — pages visited, device/browser type, approximate location derived from network information, and technical logs needed for security and performance.
- Favorites & activity — saved properties and dashboard activity associated with your account.
3. How we use your information
We use personal data to:
- Create and manage accounts for customers, owners, agents, and administrators.
- Respond to inquiries, schedule viewings, and deliver house-hunting or brokerage services.
- Operate, secure, and improve our website, listings, and staff tools.
- Communicate service updates, appointment reminders, and important account notices.
- Comply with legal obligations and protect against fraud, abuse, or unauthorized access.
- Analyze aggregated usage to improve our product experience (where reasonably possible without identifying you personally).
4. Legal bases & Kenya Data Protection Act
We process personal data in line with the Kenya Data Protection Act, 2019 and related regulations. Where required, we rely on your consent (for example, when you create an account or submit a form), performance of a contract or service request, our legitimate interests in operating a secure real estate platform, and/or legal compliance.
You may withdraw consent where processing is consent-based, without affecting the lawfulness of processing carried out before withdrawal. Withdrawal may limit your ability to use certain features.
5. Sharing of information
We do not sell your personal data. We may share information with:
- Authorized Blessy Luxe staff, agents, or property owners as needed to fulfill your inquiry or service.
- Service providers who host, secure, or support our systems (under confidentiality and data-protection obligations).
- Professional advisers or authorities when required by law, court order, or to protect rights, safety, and property.
6. Cookies & local storage
Our site may use cookies, local storage, or similar technologies to keep you signed in, remember preferences (such as theme), and maintain session security. You can control cookies through your browser settings; disabling them may affect login and personalized features.
7. Data security & retention
We use industry-reasonable administrative, technical, and organizational measures to protect personal data, including encrypted transport (where configured), hashed passwords, access controls, and staff role restrictions. No method of transmission or storage is completely secure; please use a strong unique password and keep credentials confidential.
We retain personal data only as long as needed for the purposes described above, for legitimate business records, or as required by applicable law. When data is no longer needed, we delete or anonymize it where practicable.
8. Your rights
Subject to applicable law, you may request to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion or restriction of processing where legally available.
- Object to certain processing based on legitimate interests.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us through our Contact page. We may need to verify your identity before fulfilling a request.
9. Children
Our services are intended for adults engaging in property transactions and related professional services. We do not knowingly collect personal data from children under 18. If you believe a child has provided us data, please contact us so we can take appropriate steps.
10. International transfers
Where we use infrastructure or providers outside Kenya, we take steps designed to ensure appropriate safeguards consistent with applicable data-protection requirements.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect material changes. Continued use of our services after an update constitutes acceptance of the revised policy where permitted by law.
12. Related terms
Use of our platform is also governed by our Terms & Conditions.